< ITIL < Foundation

This lesson describes the Information Technology Infrastructure Library 2011 certification path.

Objectives and Skills

Objectives and skills for this ITIL introduction include:

  • Describe the various levels of ITIL qualification

Activities

  1. Review the readings, then the questions below.
  2. Use the Discuss page to post comments and questions regarding this lesson.

Readings

  1. Read Wikipedia: Information Technology Infrastructure Library, Certification chapter

Review Questions

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1

Provide for each level of certification the number of required credits

Foundation
Intermediate
Expert
Master

2

Provide the number of credits provided by the following modules

Continual Service Improvement
ITIL Foundation
Managing Across the LifeCycle
Operational Support and Analysis
Planning, Protection and Optimization
Release, Control and Valisation
Service Design
Service Offerings and Agreements
Service Operation
Service Strategy
Service Transition

3

What means ATO acronym?

Access To Operation.
Accredited Training Organism.
Available Tooling Offer.
Agreed Transformation Outcome.

4

If a company would like to be ITIL compliant, who could certify it (more than one answer possible)?

Any of the companies accredited by the Project Management Institute
Nobody
One of the accredited organizations listed on ISO/IEC 20000 Web site
The Government of the United Kingdom
The IT Service Management Forum Representative

5

What is the main purpose of the ITIL qualification scheme?

Ensure that relevant and timely certifications are available to support the formalized learning requirements of individuals and organizations related to ITIL service management practices.
Establish a recognized standard of knowledge and competency for the IT professional.
Provide assurance to the public that a certified specialist has successfully completed an accredited training program and an evaluation, including an examination process, designed to assess the knowledge, experience, and skills requisite to the provision of high quality IT domain.
Support the benefits of professional continuing education and development.

6

The following focuses are related to which ITIL intermediate qualification component?

Service lifecycle streamService capability streamManaging across the lifecycle
Knowledge required implementing and managing the necessary skills associated with use of the lifecycle practices
Management capabilities needed to deliver quality service management practices in an organization.
Process activities, execution and use throughout the service lifecycle
Use of process and practice elements within lifecycle.

7

What criteria must be fulfilled to become certified as an ITIL expert?

Having already passed successfully the intermediate certification.
Pass all the five intermediate service lifecycle modules or all the four intermediate service capability modules.
Pass the “Managing across the lifecycle” module.

8

What criteria must be fulfilled to become an ITIL master?

Being able to demonstrate to a jury the intensive usage of ITIL best practices.
Having already passed successfully the expert certification.
Having worked for at least five years in IT service domain at a management level.
Pass all the nine intermediate level modules.

9

A certification passed on ITIL v3 is still valid for ITIL 2011

False
True

References

  1. IT Process wiki - The ITIL Wiki * History of ITIL * ITIL 2011 Upgrade, Retrieved on 3 February 2017
  2. Wikipedia Information Technology Infrastructure Library, chapter Certification - Individuals, Retrieved on 31 May 2014
  3. Wikipedia Information Technology Infrastructure Library, chapter Certification - Organizations, Retrieved on 31 May 2014
ITIL 2011 Foundation
Overview Service Management
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